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United States, Chanhassen, MN, Adhesive Technologies

Customer Support Specialist

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  • Leads cross-functional project teams to address supply chain and customer issues, (e.g. product rationalization).
  • Develops an understanding of customer requirements and supply chain capabilities, and demonstrates this by satisfying customer request.
  • Ensures customer requirements are met by coordinating service delivery on orders and helping to resolve issues. 
  • Determines project priorities and aligns resources for successful resolution. 
  • Assists internal project reporting and administration. 
  • Must be prepared to discuss project quality, contribution to customer satisfactions and project success metrics during regularly scheduled and ad hoc project review meetings with managing supervisor / mgr / director.
  • Expert at determining customer requirements, assessing Henkel's ability to meet them and making recommendations.
  • Oversees and validates team members' accuracy of customer records on SAP system.

YOUR SKILLS

  • Two-year college degree or an equivalent combination of training and work experience.

  • Minimum of two years’ experience in customer support or inside sales.
  • Industrial business-to-business experience required.
  • Project Management experience is a plus.
  • SAP experience is a plus.. 

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.


Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.  At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

JOB ID: 1900076F
Contract & Job type: Full Time , Regular
Contact details: talent.acqusition@henkel.com

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Henkel’s application process

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