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United States, Richmond, MO, Integrated Business Solutions

Service Delivery Manager - MidWest


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Technical Leadership
    • Provides technical guidance and leadership on IT Operational topics, hardware, software and processes
    • Coach teams on best technical practices within your scope of work 
  • IT Operational Leadership.
    • Ensures that their team is providing operational excellence and is continuously looking for ways to improve
    • Works with other towers in IT to ensure their teams are also providing high quality service to our locations
    • Make decisions strategically, while thinking big picture. 
  • IT Ambassador Leader.
    • Ensures their team is pushing past pure technical support, and in to being a partner to the business
    • Look for new, non-traditional ways to be an ambassador to the business 
  • Change Agent
    • Looks for ways to challenge the status quo and push the team into new ways of working.
    • Be a positive part of the change when it arises 
  • Vendor Management
    • Makes sure vendors deliver on commitments
    • Manage/approve/review contracts 
  • Project Execution
    • Delivers high quality project management for various sized projects
      • Clear Communication
      • Appropriate levels of urgency
      • Firm timelines
    • Coaches Team Members on Project Management Techniques, and ensures high quality execution on their projects as well 
  • Team Development
    • Create opportunities for your team to ensure their growth
    • Push the team to challenge status quo and work towards the best solutions for all parties.


  • Four year degree or equivalent of relevant work experience
  • Minimum seven years experience in various IT roles; experience in both company-wide and operating unit roles preferred.
  • Excellent knowledge of PC, Internet, O365, and related technologies/applications.
  • Experience with major ERP software application – SAP preferred.
  • Ability to manage time in the most efficient manner relative to timeframe and budgetary targets.
  • Strong leadership skills with familiarity in all aspects of information technology.
  • Technical expertise regarding best practices and technologies.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.  At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

JOB ID: 1900070N
Contract & Job type: Full Time , Regular
Contact details: talent.acqusition@henkel.com


Henkel’s application process

2:02 min.