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China, Shanghai, Adhesive Technologies

Customer Quality Manager

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  • SBU key contact in APAC on Customer Quality topics
  • Oversight of Customer Quality processes: customer score card, customer specifications, customer complaints, customer portals, customer questionnaire, and customer quality contract
  • Driving proper utilization of Global Customer Requirements & Customer satisfaction databases
  • Driving complaint reduction and customer satisfaction improvement initiatives for sites/SBU
  • Acting regional Quality KAM for defined customers
  • Also supporting Global Quality KAMs with related customers in APAC
  • Trainer & coach in APAC for CQ processes (CCMS, PPAP, GCR dB, CSAT dB) for all departments involved
  • Supporting customer audit preparation and follow up
  • Ensuring general understanding and implementation of customer requirements within Henkel
  • Back up of the other CQ APAC team members

YOUR SKILLS

  • Experience in quality with minimum 5 years
  • Language requirement: fluent in English
  • Good communicator, with proficiency working within a global network and matrix organization
  • Working knowledge of problem solving techniques (A3, 8D) and automotive industry quality core tools
  • Working knowledge of general industry standards and customer requirements (ISO, CSRs)
  • Agile and comfortable managing people (not direct reports) and processes a distance
JOB ID: 1900083G
Contract & Job type: Full Time , Regular
Contact details: henkel.hr@henkel.com

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Henkel’s application process

2:02 min.

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