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United States, Chicago, IL, Adhesive Technologies

Field Technical Service Representative


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Interface with facility personnel at all levels and troubleshoot issues, train plant personnel on Henkel products, processes, and equipment used at the facility. 
  • Performing service reports to ensure processes are within specifications and providing reports to customer management and staff and support on-site Performance Improvement Projects (PIP).
  • Develop effective account management and service & sales support strategies and activities to cultivate new business opportunities and to provide an outstanding customer service.  Prioritization of daily schedule to maximize exposure to the customer without minimizing effectiveness at the facilities.
  • Identifies, prioritizes, and executes projects in support of critical product and process issues required to maintain or increase profitable sales growth, with appropriate management and customer input.
  • Supports new product development activities and team programs that are fully capable of meeting all customer and internal requirements.


  • Bachelor's degree or a minimum of 5 years in functional coatings industry.
  • Software experience with Powerpoint, Excel, Word.
  • Travel will be between 40-70% overnights and fluctuates from month to month and year to year. 
  • Detail oriented, driven, works well independently, but can coordinate and train others. 

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

JOB ID: 190007QK
Contract & Job type: Full Time , Regular
Contact details: 1-866-836-7067


Henkel’s application process

2:02 min.