Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Specialist CSX CoE Delivery Enablement
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Specialist CSX CoE Delivery Enablement
Apply for this role
About this position
About this Position
The CSX Specialist is responsible for supporting customer operations by managing purchase orders, coordinating inventory and shipping activities, and ensuring timely and accurate order fulfillment. This role serves as a key point of contact between customers, sales, supply chain, and logistics, contributing to a high level of customer satisfaction while maintaining efficient internal processes.We kindly request to upload your resume in English.
What you´ll do
- Accountable for complex decision related to service delivery activities without direct customer interaction; adopt customer centricity mindset.
- Responsible for automated/manual delivery creation/modification/monitoring (delivery block checks, incomplete deliveries/error logs)
- Orchestrate/ prioritize customer needs vs. Supply Chain capabilities to fulfill customer/ intercompany orders, while minimizing costs.
- Contribute to the understanding Voice of Customer/ trends/ needs/ hurdles; support by providing relevant/accurate service delivery info.
- Enter relevant data in the CRM system to create call plan & ensure quality data for business development activities, schedule follow-ups.
- Provide a quality service to customers indirectly, supporting the identification of opportunities to secure new business or support retention.
- Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities.
- Support the implementation of organizational changes, processes, projects, pilots and regional best practices.
- Contribute to identifying continuous improvement opportunities to enhance efficiencies, streamline workflows or improve customer experience.
- Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance.
- Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement.
What makes you a good fit
- Bachelor’s degree in Business Administration, Supply Chain, or a related field.
- 2+ years of experience in similar positions.
- Experience handling purchase orders and customer-facing processes is preferred.
- Basic to intermediate knowledge of SAP and Salesforce; beginner level candidates with strong learning capability are welcome.
- Understanding of inventory management and shipping processes.
- Strong organizational skills and attention to detail.
- Advanced english.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Benefits
- Meal vouchers
- Savings fund
- Friday early finish
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25090375
Job Locations: Mexico, Estado De México, Huixquilucan
Contact information for application-related questions: Recruitment.LATAM@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.