Compliance Whistleblower Process and Compliance Hotline

Ethical & compliant behavior is of highest priority for Henkel, its employees, and stakeholders. This includes strict compliance with whistleblower laws globally. It is very important for us to identify potential misconduct and take all adequate steps to prevent violations. Henkel’s employees and stakeholders are, therefore, requested to report potential misconduct. Henkel will analyze all messages thoroughly, through a fair process ensuring the rights of the persons reporting as well as the rights of the persons implicated are respected and all information is treated with utmost confidentiality. Whistleblowers who report potential misconduct in good faith will be protected, any kind of retaliation against them will not be tolerated.  

The following information summarizes the whistleblower processes at Henkel:

What can be reported.

Henkel’s Code of Conduct, our Values, Leadership Commitments, and further internal Standards describe the high level of expectation towards our own behavior and business conduct as well as that of our stakeholders. Any potential violations against such benchmark, including any violation of applicable laws, may be reported.

Where to submit a report. Multiple reporting channels at Henkel.

Whistleblowers are offered various channels to report potential misconduct.

  • Of course, employees may turn to their superiors, HR or Compliance/Legal to raise concerns, get advice and report potential misconduct.
  • Henkel’s Compliance organization, mandated by Henkel’s Management Board to responsibly handle all reports to the group, can be reached 
    • by email (compliance.office@henkel.com),
    • via the webform, and
    • openly or anonymously through Henkel’s Compliance Hotlines (contact and access codes via phone and webform can be found below). 
  • Whistleblowers referring to Henkel-companies in the European Union who prefer to not involve Henkel’s Compliance organization at Henkel AG & Co. KGaA and/or its local Compliance managers, may raise their reports to an external ombudsperson, who is independent of the Henkel organization and bound to professional secrecy.
  • Finally, Henkel fully acknowledges that in some jurisdictions whistleblowers may directly turn to public authorities for reporting purposes. 

Access to and processing of whistleblower reports.

Henkel will treat any whistleblower report with utmost care, speed and confidentiality, fully abiding by applicable privacy laws. This includes a strict need-to-know principle, i.e., only Henkel’s Compliance Group-organization (local and global) and, as the case may be, relevant other departments required for the investigation and external professional investigators/auditors will have access to the report, investigate and follow-up. 

The process will be duly registered and documented. Investigations follow the procedural fairness-principle, objectivity, followed by an impartial decision, while all persons implicated are presumed innocent until a violation is proven.

Henkel reacts forcefully to identified misconduct, this may, among others, include appropriate disciplinary measures against offenders. If appropriate, Henkel may involve public authorities and prosecution. Based on investigated facts, a decision on the case and appropriate measures is usually taken by Henkel’s Compliance organization (local and global), in alignment with the competent Business Unit-managers and HR.

Reply to and protection of whistleblowers.

Whistleblowers will be replied to as soon as reasonably possible.As a general guidance, there shall be an acknowledgment of receipt following any report within seven days, as well as a conclusion or update on the case within three months. As per applicable laws, the reply must account for confidentiality and privacy rights of all implicated persons.

There is no tolerance in our organization for any type of retaliation, and we will protect anybody who speaks up in good faith, even if a concern turns out to be unfounded.

Data Protection

For reports to Henkel’s Compliance Group-organization, please refer to the Data Protection Statement of Henkel AG & Co. KGaA. For reports to the Ombudsperson, the data protection declaration there applies.  

Country

Phone Instruction

Webservice URL
(general URL: www.speakupfeedback.eu/web/ntvoru )

Access code

Language Option 1

Language Option 2

Language Option 3

Language Option 4

1

ALGERIA

+31 205043252 (paid number)

www.speakupfeedback.eu/web/henkelexternals/dz

67111

Arabic

French

English

2

ARGENTINA

08006660078

www.speakupfeedback.eu/web/henkelexternals/ar

67111

Latin American Spanish

US English

3

AUSTRALIA

1800452051

www.speakupfeedback.eu/web/henkelexternals/au

67111

English

4

AUSTRIA

0800-295175

www.speakupfeedback.eu/web/henkelexternals/at

67111

German

English

5

BELARUS

882000730010

www.speakupfeedback.eu/web/henkelexternals/by

67111

Russian

English

6

BELGIUM

0800-71365

www.speakupfeedback.eu/web/henkelexternals/be

67111

Flemish

French

English

7

BOSNIA AND HERZEGOVINA

080082872

www.speakupfeedback.eu/web/henkelexternals/ba

67111

Bosnian

English

8

BRAZIL

08008919678

www.speakupfeedback.eu/web/henkelexternals/br

67111

Brazilian Portuguese

US English

9

BULGARIA

008001194474

www.speakupfeedback.eu/web/henkelexternals/bg

67111

Bulgarian

English

10

CHILE

12300202775

www.speakupfeedback.eu/web/henkelexternals/cl

67111

Latin American Spanish

US English

11

CHINA

4009901434
If you are calling with provider Unicom:
108007440179
If you are calling with provider Telecom (landline only):
108004400179
www.speakupfeedback.eu/web/henkelexternals/cn

67111

Mandarin Simplified

Cantonese Simplified

English

12

COLOMBIA

18009440692

www.speakupfeedback.eu/web/henkelexternals/co

67111

Latin American Spanish

US English

13

COSTA RICA

08000440029

www.speakupfeedback.eu/web/henkelexternals/cr

67111

Latin American Spanish

US English

14

CROATIA

0800223069

www.speakupfeedback.eu/web/henkelexternals/hr

67111

Croatian

English

15

CYPRUS

80091182

www.speakupfeedback.eu/web/henkelexternals/cy

67111

Greek

English

16

CZECH REPUBLIC

800 900 538

www.speakupfeedback.eu/web/henkelexternals/cz

67111

Czech

English

17

DENMARK

80885638

www.speakupfeedback.eu/web/henkelexternals/dk

67111

Danish

English

18

ECUADOR

1800 000360

www.speakupfeedback.eu/web/henkelexternals/ec

67111

Latin American Spanish

US English

19

EGYPT

0800-0000615

www.speakupfeedback.eu/web/henkelexternals/eg

67111

Arabic

English

20

ESTONIA

800 0044 208

www.speakupfeedback.eu/web/henkelexternals/ee

67111

Estonian

English

21

FINLAND

08001-13031

www.speakupfeedback.eu/web/henkelexternals/fi

67111

Finnish

English

22

FRANCE

0800-908810

www.speakupfeedback.eu/web/henkelexternals/fr

67111

French

English

23

GEORGIA

0706777347

www.speakupfeedback.eu/web/henkelexternals/ge

67111

Georgian

English

24

GERMANY

0800-1801733

www.speakupfeedback.eu/web/henkelexternals/de

67111

German

English

25

GREECE

0080044142695

www.speakupfeedback.eu/web/henkelexternals/gr

67111

Greek

English

26

GUATEMALA

18003000132

www.speakupfeedback.eu/web/henkelexternals/gt

67111

Latin American Spanish

US English

27

HONG KONG SAR, GREATER CHINA

800963161

www.speakupfeedback.eu/web/henkelexternals/hk

67111

Mandarin Traditional

Cantonese Traditional

English

28

HUNGARY

0680981359

www.speakupfeedback.eu/web/henkelexternals/hu

67111

Hungarian

English

29

INDIA

0008004401221

www.speakupfeedback.eu/web/henkelexternals/in

67111

English

Hindi

30

INDONESIA

If you are calling with provider Indosat: 001 803 440 559
If you are calling with provider Telkom: 007 803 440 559
www.speakupfeedback.eu/web/henkelexternals/id

67111

Indonesian

English

31

IRAN

N/A

www.speakupfeedback.eu/web/henkelexternals/ir

67111

Persian

English

32

IRELAND

1800-552136

www.speakupfeedback.eu/web/henkelexternals/ie

67111

English

33

ISRAEL

1809444260

www.speakupfeedback.eu/web/henkelexternals/il

67111

Hebrew

Arabic

English

34

ITALY

800-787639

www.speakupfeedback.eu/web/henkelexternals/it

67111

Italian

English

35

JAMAICA

1800 986 8634

www.speakupfeedback.eu/web/henkelexternals/jm

67111

US English

36

JAPAN

0120 774878

www.speakupfeedback.eu/web/henkelexternals/jp

67111

Japanese

English

37

JORDAN

080022868

www.speakupfeedback.eu/web/henkelexternals/jo

67111

Arabic

English

38

KAZAKHSTAN

88003332641

www.speakupfeedback.eu/web/henkelexternals/kz

67111

Kazakh

Russian

English

39

KENYA

0800733255

www.speakupfeedback.eu/web/henkelexternals/ke

67111

Swahili

English

40

KOREA (SOUTH)

007984424261

www.speakupfeedback.eu/web/henkelexternals/kr

67111

Korean

English

41

LATVIA

8000 2490

www.speakupfeedback.eu/web/henkelexternals/lv

67111

Latvian

English

42

LEBANON

01426801
Wait for the tone or instructions, and then dial:
800-876-1871
www.speakupfeedback.eu/web/henkelexternals/lb

67111

Arabic

French

English

43

LITHUANIA

880090006

www.speakupfeedback.eu/web/henkelexternals/lt

67111

Lithuanian

English

44

MALAYSIA

1-800-88-4307

www.speakupfeedback.eu/web/henkelexternals/my

67111

Malay

English

45

MEXICO

8001234618

www.speakupfeedback.eu/web/henkelexternals/mx

67111

Latin American Spanish

US English

46

MOROCCO

0800-092359

www.speakupfeedback.eu/web/henkelexternals/ma

67111

Arabic

French

English

47

NETHERLANDS

0800 0222931

www.speakupfeedback.eu/web/henkelexternals/nl

67111

Dutch

English

48

NEW ZEALAND

0800450436

www.speakupfeedback.eu/web/henkelexternals/nz

67111

English

49

NIGERIA

07080601488

www.speakupfeedback.eu/web/henkelexternals/ne

67111

English

50

NORWAY

800-18333

www.speakupfeedback.eu/web/henkelexternals/no

67111

Swedish

English

51

PERU

080052767

www.speakupfeedback.eu/web/henkelexternals/pe

67111

Latin American Spanish

US English

52

PHILIPPINES

1800 1441 0215

www.speakupfeedback.eu/web/henkelexternals/ph

67111

Filipino

English

53

POLAND

008004411739

www.speakupfeedback.eu/web/henkelexternals/pl

67111

Polish

English

54

PORTUGAL

800-831528

www.speakupfeedback.eu/web/henkelexternals/pt

67111

Portuguese

English

55

ROMANIA

0800894540

www.speakupfeedback.eu/web/henkelexternals/ro

67111

Romanian

English

56

RUSSIA

810 800 2626 9902

www.speakupfeedback.eu/web/henkelexternals/ru

67111

Russian

English

57

SAUDI ARABIA

8008442726

www.speakupfeedback.eu/web/henkelexternals/sa

67111

Arabic

English

58

SERBIA

0800190078

www.speakupfeedback.eu/web/henkelexternals/rs

67111

Serbian

English

59

SINGAPORE

1800-8232206

www.speakupfeedback.eu/web/henkelexternals/sg

67111

English

Malay

60

SLOVAKIA

0800004529

www.speakupfeedback.eu/web/henkelexternals/sk

67111

Slovak

English

61

SLOVENIA

080080806

www.speakupfeedback.eu/web/henkelexternals/si

67111

Slovene

English

62

SOUTH AFRICA

0800991526

www.speakupfeedback.eu/web/henkelexternals/za

67111

Afrikaans

English

63

SPAIN

900-973174

www.speakupfeedback.eu/web/henkelexternals/es

67111

Spanish

English

64

SWEDEN

020-798813

www.speakupfeedback.eu/web/henkelexternals/se

67111

Swedish

English

65

SWITZERLAND

0800-561422

www.speakupfeedback.eu/web/henkelexternals/ch

67111

German

French

Italian

English

66

SYRIA

N/A

www.speakupfeedback.eu/web/henkelexternals/sy

67111

Arabic

English

67

TAIWAN, GREATER CHINA

00801444317

www.speakupfeedback.eu/web/henkelexternals/tw

67111

Mandarin Traditional

English

68

THAILAND

001800 441 4284

www.speakupfeedback.eu/web/henkelexternals/th

67111

Thai

English

69

TUNISIA

0021631365959

www.speakupfeedback.eu/web/henkelexternals/tn

67111

Arabic

French

English

70

TURKEY

00800 448824369

www.speakupfeedback.eu/web/henkelexternals/tr

67111

Turkish

English

71

UKRAINE

0 800 502 206

www.speakupfeedback.eu/web/henkelexternals/ua

67111

Ukrainian

Russian

English

72

UNITED ARAB EMIRATES

80004412727

www.speakupfeedback.eu/web/henkelexternals/ae

67111

Arabic

English

73

UNITED KINGDOM

0800-1693502

www.speakupfeedback.eu/web/henkelexternals/gb

67111

English

74

VENEZUELA

0800-1362683

www.speakupfeedback.eu/web/henkelexternals/ve

67111

Latin American Spanish

US English

75

VIETNAM

Viettel: 12280319
VPNT/Vinaphone: 120852140
Mobifone: 121020030
www.speakupfeedback.eu/web/henkelexternals/vn

67111

Vietnamese

English