Compliance Whistleblower Process and Compliance Hotline

Ethical & compliant behavior is of highest priority for Henkel, its employees, and stakeholders (for example customers, suppliers, service providers). This includes strict compliance with whistleblower laws globally as well as compliance with laws that focus on adherence to human rights-related and environmental standards. Henkel’s employees and stakeholders and all persons affected by Henkel's business activities, are, therefore, requested to report potential misconduct. Henkel will analyze all messages thoroughly, through a fair process ensuring the rights of the persons reporting as well as the rights of the persons implicated are respected and all information is treated with utmost confidentiality. Whistleblowers who report potential misconduct in good faith will be protected, any kind of retaliation against them will not be tolerated.

The following information summarizes the whistleblower processes at Henkel:

What can be reported.

Henkel’s Code of Conduct, our Values, Leadership Commitments, and further internal Standards describe the high level of expectation towards our own behavior and business conduct as well as that of our stakeholders. Any potential violations against such benchmark, including any violation of applicable laws, may be reported. In particular, human rights and environmental risks, as well as violations of human rights-related or environmental obligations that have arisen as a result of Henkel's own business activities or those of a Henkel supplier, may also be reported.

Where to submit a report. Multiple reporting channels at Henkel.

Whistleblowers are offered various channels to report potential misconduct.

  • Of course, employees may turn to their superiors, HR or Compliance/Legal to raise concerns, get advice and report potential misconduct.
  • Henkel’s Compliance organization, mandated by Henkel’s Management Board to responsibly handle all reports to the group, can be reached 
    • by email (compliance.office@henkel.com),
    • via the webform, and
    • openly or anonymously through Henkel’s Compliance Hotlines (contact and access codes via phone and webform can be found below). 
  • Whistleblowers referring to Henkel-companies in the European Union who prefer to not involve Henkel’s Compliance organization at Henkel AG & Co. KGaA and/or its local Compliance managers, may raise their reports to an external ombudsperson, who is independent of the Henkel organization and bound to professional secrecy.
  • Finally, Henkel fully acknowledges that in some jurisdictions whistleblowers may directly turn to public authorities for reporting purposes. 

Access to and processing of whistleblower reports.

Henkel will treat any whistleblower report with utmost care, speed and confidentiality, fully abiding by applicable privacy laws. This includes a strict need-to-know principle, i.e., only Henkel’s Compliance Group-organization (local and global) and, as the case may be, relevant other departments required for the investigation and external professional investigators/auditors will have access to the report, investigate and follow-up. 

The process will be duly registered and documented. Investigations follow the procedural fairness-principle, objectivity, followed by an impartial decision, while all persons implicated are presumed innocent until a violation is proven.

Henkel reacts forcefully to identified misconduct, this may, among others, include appropriate disciplinary measures against offenders. If appropriate, Henkel may involve public authorities and prosecution. Based on investigated facts, a decision on the case and appropriate measures is usually taken by Henkel’s Compliance organization (local and global), in alignment with the competent Business Unit-managers and HR.

Reply to and protection of whistleblowers.

Whistleblowers will be replied to as soon as reasonably possible. As a general guidance, there shall be an acknowledgment of receipt following any report within seven days, as well as a conclusion or update on the case within three months. As per applicable laws, the reply must account for confidentiality and privacy rights of all implicated persons.

There is no tolerance in our organization for any type of retaliation, and we will protect anybody who speaks up in good faith, even if a concern turns out to be unfounded.

Data Protection

For reports to Henkel’s Compliance Group-organization, please refer to the Data Protection Statement of Henkel AG & Co. KGaA. For reports to the Ombudsperson, the data protection declaration there applies.

CountryPhone instructions

Access Code

Webservice URL
AlgeriaNumber: +213 983 29 93 38 Call charged at local rate

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ArgentinaNumber: +54 11 2039 7280 Call charged at local rate

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AustraliaNumber: +61 2 8284 6262 Call charged at local rate

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AustriaFreephone: +43 0800 909 683

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BelarusFreephone: +375 8 820 0491 0089

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BelgiumFreephone: +32 0800 89 326

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Bosnia and HerzegovinaNumber: +387 70 330 093 Call charged at local rate

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Brazil

Freephone: +55 40033316

Number: +55 (11) 4700 8838 Call charged at local rate

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BulgariaFreephone: +359 008002100645

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CanadaNumber: 1-888-662-7878

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ChileNumber: +56 22 483 5917 Call charged at local rate

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ChinaCountry wide number with no supplier restriction: +86 400 120 1842 Call charged at local rate.

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ColombiaNumber: +57 601 242 1247 Call charged at local rate

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Costa RicaNumber: +506 4036 0350 Call charged at local rate

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CroatiaFreephone: +385 0800 7745

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CyprusFreephone: +357 800 91142

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Czech RepublicFreephone: +420 800 050 833

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DenmarkNumber: +45 43 31 09 61 Call charged at local rate

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Dominican RepublicNumber: +1 (829) 947 1996 Call charged at local rate

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EgyptFreephone: +20 0800 000 0083

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EstoniaNumber: +372 609 3008 Call charged at local rate

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FinlandFreephone: +358 0800 392 912 

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FranceFreephone: +33 080 554 3753

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GeorgiaFreephone: +995 1800 008 013

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GermanyFreephone: +49 0800 1818 952

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GreeceFreephone: +30 0080 0441 45924 Can only be connected by Cosmote mobile and OTE landline

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GuatemalaNumber: +502 2302 8459 Call charged at local rate

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Hong KongNumber: +852 3019 4193 Call charged at local rate

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HungaryFreephone: +36 06 809 845 89

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IndiaFreephone: +91 0008 0005 03159

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IndonesiaNumber: +62 21 8063 0074 Call charged at local rate

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IrelandFreephone: +353 1800 800 636

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IsraelNumber: +972 3374 1225 Call charged at local rate

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ItalyFreephone: +39 800 147 694

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JapanNumber: +81 3 6627 0734 Call charged at local rate

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JordanFreephone: +962 0800 23801 No mobile access

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KazakhstanNumber: (+7) 8 7273574582 Call charged at local rate; No mobile access

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KenyaNumber: +254 20 765 0957 Call charged at local rate

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Korea, the Republic ofNumber: +82 2 3700 5146 Call charged at local rate

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LatviaFreephone: +371 800 05929

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LebanonFreephone: first dial +961 01-426-801 and then 833 816 0913

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LithuaniaFreephone: +370 8800 30366

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MalaysiaNumber: +60 3 7724 3136 Call charged at local rate

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MexicoNumber: +52 55 4780 6198 Call charged at local rate

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Morocco Number: +212 5 30 14 41 08 Call charged at local rate

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NetherlandsNumber: +31 10 700 75 03 Call charged at local rate

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New ZealandNumber: +64 9 913 5892 Call charged at local rate

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NigeriaFreephone: +234 070 8060 1221

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NorwayNumber: +47 24 14 06 01 Call charged at local rate

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PakistanFreephone: +92 0080 0900 44437

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PeruFreephone: +51 0800 74535

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PhilippinesFreephone: +63 1800 8394 8474 Can only be connected by Globe Telecom device

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PolandFreephone: +48 800012953

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PortugalFreephone:  +351 800 831 302

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Puerto RicoNumber: 1-888-662-7878

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RomaniaFreephone: +40 0800 400 653

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Saudi ArabiaFreephone: +966 800 850 1433

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SerbiaNumber: +381 10 520 043 Call charged at local rate

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SingaporeNumber: +65 6403 7051 Call charged at local rate

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SlovakiaFreephone: +421 0800 113 418

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SloveniaFreephone: +386 0800 83115

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South AfricaNumber: +27 (21) 427 7937 Call charged at local rate

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SpainNumber: +34 900 031 156 Call charged at local rate

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SwedenFreephone: +46 020 160 4703

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SwitzerlandFreephone: +41 080 000 5691

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Taiwan, Province of ChinaNumber: +886 2 7743 8912 Call charged at local rate

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ThailandNumber: +66 2 844 9693 Call charged at local rate

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TunisiaNumber: +216 31 300 338 Call charged at local rate

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TurkeyFreephone: +90 0080 04488 28602

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UkraineFreephone: +380 0800 801 205

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United Arab EmiratesFreephone: +971 800 0444 0408

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United KingdomFreephone: +44 080 0022 4118

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United States of AmericaNumber: 1-888-662-7878

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VenezuelaNumber: +58 212 335 7722 Call charged at local rate

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VietnamNumber: +84 1900 3271 Call charged at local rate

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