Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Senior Customer Excellence Analyst (Deductions)- GBS+ Manila
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About this position
About this Position
The Senior Customer Excellence Deductions Analyst is a strategic partner in driving financial integrity and operational excellence across Trade Promotion, Disputes and Deduction Management. This role goes beyond case resolution—focusing on data analytics, root-cause prevention, and process transformation. You will lead portfolio-level insights, design preventive strategies, and collaborate with cross-functional teams to reduce deduction exposure and improve recovery performance.As a subject-matter expert, you will influence policy, governance, and automation initiatives, ensure compliance while enable smarter, faster decisions. If you thrive on turning data into actionable strategies and shaping optimized deduction processes, this role is for you.
What you´ll do
- Lead resolution of complex deductions and disputes, including escalations and high-value cases, ensuring timely closure and compliance.
- Analyze deduction trends and root causes, develop actionable insights, and recommend preventive measures to reduce recurrence.
- Design and maintain dashboards and reports to support leadership decisions and performance tracking.
- Drive process improvements and standardization, including process documentation updates, automation initiatives, and continuous improvement projects.
- Collaborate cross-functionally and act as a subject-matter expert providing guidance and quality checks, aligning resolution strategies, and ensuring audit readiness.
- Prepare and deliver presentations, support documentation and training, and lead strategic projects to enhance process efficiency.
What makes you a good fit
- Bachelor’s degree in finance, Accounting, Business Administration, or related field
- With at least 4–7 years of experience in deduction management, accounts receivable, trade promotion, or financial operations, with proven ability to resolve complex disputes and lead process improvement projects.
- Proficient in SAP, MS Office applications while experience with automation tools (e.g., Power BI or Power Automate) is an advantage.
- Strong analytical and strategic thinking, capable of interpreting data, identifying root causes, and driving preventive actions through insights and reporting.
- Excellent communication and business partnering skills, including advanced presentation capabilities and experience influencing cross-functional stakeholders.
- Leadership and project management experience, with a track record of mentoring peers, managing CI initiatives, and ensuring compliance with ISO and audit standards.
- Continuous improvement mindset, adaptable to change, highly organized and quality-focused
- Amenable to work on a mid-shift schedule (4:00 PM to 1:00 AM), and report on a hybrid work set-up in Makati
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: req80080
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.