Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Customer Excellence Supervisor
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About this Position
At Henkel Consumer Brands, we hold leading market positions worldwide, with trusted brands and products used by consumers and professionals every day. Our UK Supply Chain team plays a critical role across Demand Planning, Logistics, Customer Excellence and Customer Collaboration, helping to deliver excellent service to our customers.
We are looking for a proactive and people-focused professional to join our team as a Customer Excellence Supervisor, supporting our Professional & Retail business. This role is key to ensuring outstanding customer satisfaction, strong operational performance and seamless collaboration across multiple business functions. It is a fantastic opportunity for someone who enjoys leading teams, improving processes and making a visible impact in a fast-paced environment.
What you´ll do
- Supervise customer service activities including order management, delivery monitoring, invoicing, claims handling, credit management and master data processes
- Lead and coordinate daily team operations to ensure deadlines, service levels and quality standards are consistently achieved
- Support, coach and develop team members through regular communication and training
- Monitor KPIs and produce reports to support performance tracking
- Drive process improvements, automation and digitalisation initiatives to increase efficiency
- Work closely with Sales, Marketing, Supply Chain, GBS+ and wider support teams
- Manage escalations professionally and ensure timely resolution for customers and stakeholders
- Ensure compliance with company standards, sustainability requirements and health and safety guidelines
What makes you a good fit
- Previous experience in Customer Service, Supply Chain or a related operational environment
- SAP or other ERP system experience, with understanding of order-to-cash processes
- Previous supervisory, team leader or people management experience
- Prepare and deliver clear, engaging presentations for customers and internal stakeholders, including reviews and updates.
- Strong organisational skills with the ability to manage multiple priorities
- Analytical mindset with confidence using data and reports to support decisions
- Excellent communication skills and ability to build relationships across teams
- Customer-focused, proactive and solution-oriented approach
- Build trusted relationships through regular, structured customer interactions.
- Confident leading others and comfortable making decisions in a fast-paced environment
- Adaptable, resilient and motivated to improve ways of working
- Takes ownership, shows accountability and delivers results
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Performance bonus / incentives
- Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
- Annual Leave: 27 days plus 8 Bank Holidays
- Celebration vouchers
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26094858
Job Locations: United Kingdom, England, Hemel Hempstead
Contact information for application-related questions: RecruitmentUKIE@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.