Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Customer Service Front Office Team Lead
Apply for this role
About this Position
This position offers the opportunity to lead customer service operations while driving operational excellence and customer satisfaction. You will collaborate closely with customers, sales teams, and cross-functional stakeholders to ensure seamless order management, optimize service processes, and contribute to continuous improvement initiatives across the organization.
What you´ll do
- Manages the CS Front Office team to ensure all operational requirements are met
- Ensures all day-to-day customer related activities comply operational and current business standards
- Optimizes people, resources and technologies within the team to ensure compliance with the business standards
- Evaluates and improves regional CS Front Office performance, provides recommendations to enhance organizational performance
- Manages orders from creation to invoicing, including customer negotiations, export documentation, invoice disputes and customer complaints
- Ensures customer service teams operate in compliance with SHE regulations
- Systematically develops teams and talent in respective Customer Service organisation
- Ensure customer and sales interaction of CS team and lead projects&initiatives to drive efficiency and customer satisfaction
What makes you a good fit
- Having a bachelor’s or master's degree in engineering, Business Administration or a related field
- Having Advanced Knowledge of Export Regulations and Process
- Minimum 6 years of experience in CS preferably within international organizations and experienced in export management.
- Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management
- Advance knowledge MS Office applications
- Fully conversant in SAP (or similar) CS related transactions & reporting functions
- Excellent team leadership, coaching and people development skills, good motivator
- Effective communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
JOB ID: 26098566
Job Locations: Turkey, Istanbul, Ümraniye
Contact information for application-related questions: recruitment-hr@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.