Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
IT Consultant (Unified Communications & Collaboration (UCC))
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About this Position
Join Henkel and help shape the future of global communication and collaboration. As an IT Consultant – UCC, you will drive the strategy, architecture, and continuous improvement of enterprise communication services that enable employees to connect and collaborate seamlessly from anywhere.
What you´ll do
- Lead the design, evaluation, and implementation of Unified Communications and Audio/Video solutions across a global environment; Ensure solutions align with business requirements, security standards, compliance requirements, and operational processes
- Own and drive the global Microsoft Teams Phone and telephony architecture strategy; Manage telephony infrastructure, carrier integrations, number management, Session Border Controller (SBC) architecture, and long-term technology roadmaps
- Manage end-to-end UCC projects from concept to deployment; Partner with business stakeholders and technical teams to oversee planning, change management, process integration, documentation, and operational handovers
- Drive service excellence through effective vendor and service provider management; Monitor SLA and KPI performance, optimize costs, and continuously improve telephony, conferencing, and collaboration services globally
- Develop automation, reporting, and operational tools using PowerShell and related technologies; Improve service reliability, standardization, operational efficiency, and overall user experience across the communication landscape
- Collaborate with global teams to define standards, governance models, and lifecycle strategies for communication technologies; Support Henkel’s Digital Workplace transformation by delivering scalable, secure, and business-focused solutions
What makes you a good fit
- Master’s degree in Information Technology, Computer Science, Engineering, or a related field
- Minimum of seven (7) years of experience in Unified Communications, Collaboration Technologies, or Enterprise IT; ITIL certification and Agile Project Management knowledge are highly desirable
- Strong expertise in Unified Communications & Collaboration (UCC) technologies, including Microsoft Teams Phone, VoIP, Direct Routing, Operator Connect, SBCs, telephony, conferencing, and collaboration platforms; Proven ability to design, implement, and support scalable communication solutions in a global enterprise environment
- Hands-on experience with Audio/Video technologies, including Microsoft Teams Rooms, meeting room solutions, conference systems, and workplace collaboration devices; Skilled in delivering modern workplace experiences that enhance communication, productivity, and user engagement
- Solid understanding of IT Service Management (ITIL), including Incident, Problem, Change, Request, and Service Lifecycle Management; Experienced in maintaining service quality, driving continual improvement initiatives, and ensuring operational excellence
- Proficiency in PowerShell scripting, automation, reporting, and operational tooling; Capable of streamlining processes, improving service reliability, and increasing operational efficiency through automation and standardization
- Strong vendor management, stakeholder engagement, and technical consulting skills; Experienced in SLA/KPI management, service governance, solution design, platform lifecycle management, and collaborating with business and technical teams to deliver business-focused communication services
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26101934
Job Locations: Philippines
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.