At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
Dare to make an impact?
YOUR ROLE
- Fully responsible to maintain good relationship with key customers to ensure service stability.
- Creates plans/strategies to improve customer service level and customer experience. and achieve the long-term goal of enhancing sales for the product.
- Provide excellent service to external customers by collaborating with different internal stakeholders within Henkel (e.g. Sales team, Finance/ Credit Controlling team, and Global Business Solutions (GBS) team).
- Responsibilities
- Centralize the relationship with customers for the order to cash process (orders, deliveries, returns, escalated claims and escalated overdue) and solve any issues to achieve the objectives fixed in terms of service and receivables.
- Alongside sales team, serving as a single point of contact.
- Manage the proactive customer care processes.
- Manage proactive communications (e.g. stock issues.)
- Minimize supply and demand related customer order losses by facilitating planning.
- Implementing continuous improvement activities to support supply chain development.
- Accountabilities (Time in %)
- Responsible to manage and monitor customer demand is timely handled, ensure satisfied service offered - 20%.
- Proactive communication with customer/sales to manage expectation as supply chain contact window - 20%.
- Build customer collaboration to enlarge influence power of SC as business partner - 20%.
- Initiate collaboration project with customer to benefit on P&L, drive SC saving- 15%.
- Build customer tailored OTC process with internal supporting function- 15%.
- Team management – 10%.
