Junior Adhesives Technical Care Agent with English

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you are up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE

We are offering opportunity to use your language skills and communicative approach while advising our customers from different fields. We are seeking for curious human being who prefers dynamic job, as you would be facing different customers with different needs daily. Escape from routine and became an expert of our Adhesives portfolio of products. This is a brand-new role that has direct contact with all the customer facing teams with opportunities for career advancement and growth. Be part of our international team where people are open to help and to connect!

• Manage phone, email, & web form inquiries for common requests (eg. basic product info, product documentation, purchase options)
• Identify and route inquiries that require expertise from another team (eg. technical support, customer service)
• Build relationships with key contacts within Henkel business units to define workflow processes
• First identification and qualification of potential new customers
• Strong cooperation with technical support teams
• Maintain knowledge management databases and resources
  

YOUR SKILLS

• 1-year minimum experience within Call or Contact Center, Customer Service, Technical Service, or related field
• Communicative and empathic person who is open to face customers directly (advisory and support)
• Outstanding customer related communications and interpersonal skills necessary
• Dynamic personality who is willing to learn – complex training in cooperation with our Technical Engineers, contains also hands on training in the laboratory
• Knowledge of English language on advanced level
• Strong organization and prioritization skills
• Ability to multi-task and stress resilient

What you will learn

During the 3-month onboarding period, you will gain knowledge in the following areas:

• Henkel Adhesive portfolio (Loctite, Teroson, Bonderite, etc.) - https://www.henkel-adhesives.com/uk/en/applications/all-applications/product-application.html
• Advanced knowledge about technologies and materials
• How to collaborate with world-leading manufacturing companies
• Professional communication with individuals holding key technical positions
• Cooperation with various roles within Henkel, such as Product Developers, Mechanical Engineers, and R&D
  
  

BENEFITS WE OFFER

• 13th salary 
• Performance-based bonus up to 134%
• Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
• Meal contribution also during days off
• Cafeteria benefit system
• Henkel Shop
• Henkel Kindergarten
• Life Insurance
• Health care package
• Relocation bonus
• 5 Sick days per year
• Home Office possibility
• Extra paid days off for special life events

At Henkel, we come from a broad range of backgrounds, perspectives and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Minimum salary: 1500 EUR gross (Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.)