Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Logistics & Customer Excellence Manager ANZ
Apply for this role
Logistics & Customer Excellence Manager ANZ
Apply for this role
About this Position
This role involves overseeing logistics operations across domestic and international transportation, warehousing, and inventory deployment to ensure excellent customer service at optimal cost while leading the customer service team and improving efficiency through best practices and Lean methodologies. Responsibilities also include managing financial performance, ensuring compliance, organizing market tenders, developing Henkel’s logistics network in the ANZ region, and coaching a high-performing team to drive continuous improvement.
What you´ll do
- Plan, manage and evaluate the logistics operations across domestic and international transportation, warehousing and inventory deployment to deliver excellent service to customers at optimal cost
- Lead the customer service team to ensure prompt and professional responses to customer inquiries, complaints, and order-related issues; Optimize the order fulfilment processes and enhance customer satisfaction while maintaining cost efficiency
- Create and implement best practice, policies and processes to improve logistics and customer service efficiency
- Manage financial performance of logistics operations costs vs budget. Investigate and analyse discrepancies and variations. Initiate corrective actions where required; Identify, develop and deliver productivity initiatives using Lean methodologies to improve operational and financial performance.
- Organize & run market tenders in liaison with procurement to benchmark warehousing/freight operations and scope savings opportunities
- Drive a strong safety culture in logistics operation ensuring compliance with Henkel guidelines; Ensure compliance with import/export/customs regulations and Henkel Global SOP
- Set the strategic agenda for the future of Henkel Logistics Network in the ANZ region; Continuously monitor set KPI’s (OTIF, OTD, CN). Report and conduct investigation of KPI misses & implement corrective actions.
- Lead, coach and develop a highly engaged team, fostering a culture of excellence and continuous improvement, supporting them to meet agreed objectives, maximize their capability and potential.
What makes you a good fit
- Degree qualified
- More than 10 years’ experience in Logistics and Customer Service Management; Deep knowledge and understanding of Logistics processes in FMCG industry
- Experience in Logistics management of 3rd party warehouse providers and carriers; Experience in applying Lean methodology to Logistics to drive efficiency (highly regarded)
- Have led warehousing and distribution network transformation projects; Experience with Logistics and Order to Cash Management in SAP & ideally experience with logistics systems WMS/TMS (Warehouse and Transport Management System)
- Strong planning skills with the ability to handle multiple projects through to completion and to manage competing priorities; Proven management skills with the ability to optimise team performance and development
- Project management skills; Proven analytical, problem solving and organisational skills; Excellent attention to detail
- Commercial and financial acumen with a full understanding of the impact of failure in terms of business cost and customer order fulfilment; Strong collaborative skills and the ability to work well in a team environment
- Good communication and presentation skills; Strong interpersonal, negotiation and influencing skills
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid and work from anywhere policies
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Public Holidays
- Company Products Allocation
- Novated Lease
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25077855
Job Locations: Australia, New South Wales, Chatswood - Sydney, NSW
Contact information for application-related questions: careers.ANZ@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.