Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Zscaler SME (ZIA/ZPA) – Network and Security Operations
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Zscaler SME (ZIA/ZPA) – Network and Security Operations
Apply for this role
About this position
About this Position
A Senior Zscaler Subject Matter Expert (SME) works closely with network engineers, security architects, and cloud teams to ensure seamless deployment, operation, and troubleshooting of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions. This role is crucial for maintaining secure and reliable access for enterprise environments. The SME will operate within a NOC structure, providing expert-level support for both proactive and reactive incident handling.
What you will do:
- Operate and manage Zscaler solutions (ZIA and ZPA) in a fast-paced NOC environment.
- Opportunity to work alongside Global Security and network/cloud Architects to align Zscaler deployments with security standards and business requirements.
- Hands-on experience with large-scale cloud security and access management solutions.
- Lead configuration tuning, troubleshooting complex issues, and root cause analysis across Zscaler services.
- Participate in global service improvement initiatives and automation efforts for security operations.
- Continuous learning environment through exposure to latest cloud security trends and technologies.
- Collaboration with cross-functional teams across networking, security, and cloud platforms.
What makes you a good fit:
- Strong expertise in Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) architecture, deployment, policy design, and troubleshooting.
- Ability to configure, fine-tune, and troubleshoot ZIA/ZPA for different user profiles (roaming, branch users, third-party access, etc.).
- Experience in NOC/SOC environment handling incidents related to cloud-based proxy, VPN replacement technologies, and access control.
- Deep understanding of cloud security concepts (CASB, DLP, SSL Inspection, Threat Protection, Zero Trust Network Access).
- Strong troubleshooting skills involving user/device authentication (SAML, SCIM, Azure AD integration) and access flows.
- Experience with security log analysis, packet captures, and performance optimisation.
- Good understanding of enterprise networking (routing, switching, firewall rules, IPSec/SSL VPN) and internet traffic flows.
- Hands-on experience with Zscaler tools such as ZDX, App Connector, ZPA Public Service Edges, and troubleshooting tools.
- Ability to document root cause analyses, create runbooks, and drive knowledge sharing sessions within the team. University degree in Information Technology, Computer Science, or a related technical field is preferred.
- Good knowledge of scripting (Python, PowerShell) for automation is a plus. ITIL or equivalent process knowledge for incident, change, and problem management. Excellent English communication skills – both written and spoken. Strong analytical thinking, open-mindedness, and a proactive approach to learning and ownership.
- Experience: 5-7 years.
Some perks of joining Henkel:
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
- Competitive accident and term life policies for up to 3 times annual gross salary
- Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
JOB ID: req71954
Job Locations: India, Maharashtra, Navi Mumbai
Contact information for application-related questions: talent.acquisition@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
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About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.