Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Specialist Customer Service
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Specialist Customer Service
Apply for this role
About this position
What you´ll do
- Mainly responsible for the order entry monitoring and validation for LATAM, responsible for KPI reports, ISO Quality framework compliance, stakeholder management as they have continuous contact with Customer Service Front.
- Managing, reviewing and modification of pertinent data for customers, updating pricing, discounts and contracts management data, in alignment with Sales.
- Processing claim requests, managing disputes and creation, edition and processing of credit & debit notes, depending on the case.
- Sales and Order Management reporting activity for BU.
- Correct documents transferal from given platforms in order to effectuate the creation, modification of entry orders throughout proper tools.
- Entry, validation, tracking and upload of electronic invoices to specific web customer portal (México).
- Proposing, contributing and updating the process documentation and enhancements, as well as identifying opportunities of improvements and automatization throuhout the whole process workflow.
- Apply Quality Management System in accordance to ISO 9001:2015 norm in the daily activities and identify continuous improvement opportunities in the process.
What makes you a good fit
- Advanced English level
- Bachelor's degree in economics, business, or administrative fields
- Experience in Customer Service
- Intermediate to advanced Excel skills
- Availability to work from 6:30 AM to 3:30 PM
- Responsible, with a strong sense of urgency and adaptability to change
- Experience in SAP
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Benefits
- Meal vouchers
- Savings fund
- Friday early finish
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25080284
Job Locations: Mexico, Estado De México, Huixquilucan
Contact information for application-related questions: Recruitment.LATAM@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.