Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Key Account Manager
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Key Account Manager
Apply for this role
About this position
At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- Implements company sales strategy with customer; develops with CD and executes the annual sales plans: including Key Business Indicator (KBI) sales, market share, and education objectives.
- Leads and participates in full life cycle of sales which includes but is not limited to prospecting, pricing, lead generating, presentations, negotiations, in person client meetings, proposal writing, relationship building, closing and account management.
- Pays close attention and reports back in writing, on key competitor activities including innovation, loyalty programs, sales incentives and education programs.
- Manages and develops Key customer business plans with the support of the DSC, on average about 40 KA plans. Plans include, brand and gap analysis, growth goals, loyalty program (Club H opportunities) and an aligned education plan.
- Creates a customer centric approach that cultivates new client acquisition, by pro-actively building salon target lists with DSCs. These targets must have alignment with CD, and include salon profile, purchase potential, conversion investment etc.
- Actively educates and /or facilities the execution of the education plan and key activities per KA.
- Maintains and updates regularly a call cycle.
- Is active with special events, in-salon, with distributor and across all areas of the business, sales marketing, and education (SME).
- Conducts DSC trainings, does sales meetings, supports distributor shows and attends industry events.
- Identifies new education products needs and trains the sales team on the competitive advantages.
- Partners with the Field Education manager in the development of training programs offered to client cosmetology educators to ensure successful implementation of educational products.
What makes you a good fit
- Bachelor's degree, preferably in business
- Minimum 3 years related experience.
- Requirement: Must be Bilingual - French & English
- Employee must maintain a valid current driver’s license.
- Customer Focus - Listens to customers, builds relationships, and identifies and resolves customer concerns in a consistent manner, or asks for help as needed.
- Discovers customer needs through empathic questioning, offers options, and implements appropriate solutions to encourage loyalty and retention. Documents customer contacts and lessons learned.
- Engages coworkers to create and implement strategies that will help meet customer needs and eliminate problems before they occur; develops systems to respond to lessons learned.
Some benefits of joining Henkel
- Health Insurance: comprehensive plans for medical, dental, vision and wellbeing
- Work-Life Balance: occasional absence days, holidays and volunteer time off, plus flexible & hybrid work policies (depending on role)
- Financial: retirement savings programs, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, and service awards
- Family Support: gender neutral parental leave, fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
- Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
JOB ID: 25081863
Job Locations: Canada, Qc, Montreal
Contact information for application-related questions: talent.acquisition@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.