Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Team Lead CSX CoE Supply & Stock
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Team Lead CSX CoE Supply & Stock
Apply for this role
About this Position
We are seeking an experienced and strategic Customer Service Team Lead to oversee a high-performing team supporting the LATAM region (South & North), including LAS and LAN markets, covering multiple time zones (up to 3 hours difference). The ideal candidate will have a strong background in planning and supply chain operations, advanced English proficiency, and hands-on experience with SAP. Leadership experience is essential, and knowledge of Service Cloud or Salesforce is a strong plus.
What you´ll do
- Accountable for CoE team deliverables to support CSX indirectly, driving/adopting customer centricity within interactions with stakeholders
- Support/perform Voice of Customer customer analysis, market research and other techniques, identifying opportunities to drive CSAT Own/manage/prioritize change requests and system admin.
- Support specific customer requirements, solving complex / service delivery issues and provide relevant data & communication
- Collaborate with internal partners to meet customer expectations and needs
- Define/Lead the implementation of own continuous improvement projects/processes; act as facilitator for roll out of best practices
- Lead, coach, and manage a team of 7 customer service representatives to ensure service excellence across the LATAM region.
- Oversee the execution of order management, issue resolution, and customer support activities in coordination with supply chain and commercial teams.
- Ensure high-quality service delivery by monitoring KPIs, identifying improvement opportunities, and implementing action plans.
What makes you a good fit
- Strategic planning and organizing global procedures & processes
- Bacherlor degree in Admin or related
- 6+ years of experience in industry
- Master degree desirable
- Proven experience in planning within the supply chain environment.
- Advanced English proficiency (written and spoken).
- Strong proficiency in SAP (order processing, customer master data, logistics modules).
- Demonstrated ability to manage teams and work across time zones and cultures.
- Excellent communication, problem-solving, and organizational skills.
Some perks of joining Henkel
- Flexible work scheme with flexible hours and hybrid work model
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Benefits
- Savings fund
- Friday early finish
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25081962
Job Locations: Mexico, Estado De México, Huixquilucan
Contact information for application-related questions: Recruitment.LATAM@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.