Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Customer Excellence Agent - 6 month contract
Apply for this role
Customer Excellence Agent - 6 month contract
Apply for this role
About this Position
At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box – take the chance and shape the digital future together with us.
You will be part of our diverse and multi-talented Nordic Market Operation Team! This team is responsible for the three key functions of Demand Planning, Logistics, and Customer Excellence across 4 countries (Sweden, Finland, Denmark, and Norway) for Consumer brand business.
What you´ll do
- You will be part of the Nordic Customer Excellence team.
- Support and execute customer Excellence activities in line with the Nordic business and Supply chain strategies.
- Execute order-to-cash activities from order management to invoicing.
- Follow-up and handle deviations and master data errors.
- Manage and report month end activities.
- Follow up on back-orders and blocked orders.
- Manage customer requests and inquiries in a timely and respectful manner.
- Ensure accurate and timely handling of customer returns and claims.
- Identify and drive customer collaboration / satisfaction initiatives.
- Support customer collaboration activities with strategic customers.
- Ensure achievement of the relevant KPIs (Customer satisfaction, Responsiveness, Claims, Perfect Order).
- Drive initiatives to improve efficiency, reduce costs and/or support sustainability objectives.
- Identify and proactively define and implement improvements in order to achieve targets in sales, profitability, inventory, and cost.
What makes you a good fit
- Education in and experience of Business Administration, Supply Chain, Customer Service Operations or equivalent.
- Min. 2 years of relevant professional experience within the area of Customer Operation or Customer Service.
- Solution-oriented mindset and self-driven, curious with a continuous learning mentality, and challenges the status quo.
- Number driven and interested in digitalization and analytics. SAP and MS Excel experience would be an advantage.
- Strong problem solving and communication skills.
- Passionate team player.
- Fluent in English and one Nordic language.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Occupational Health Checks & Private Health Insurance
- Sports compensation allowance
- Pension
- Annual Leave: 30 days plus public holidays
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25082369
Job Locations: Sweden, Stockholm, Stockholm
Contact information for application-related questions: Norden.hr@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.