Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Claim analyst specialist with French
Apply for this role
Claim analyst specialist with French
Apply for this role
About this Position
Satisfied customers are the key to our business. In our Supply Chain department, we have a direct impact on their level of satisfaction. At Henkel, we process a large number of orders every day, and as you can imagine, occasional issues may arise—such as incorrect pricing, damaged goods, or delayed deliveries. Are you someone who prefers finding a solution to every problem rather than a problem for every solution? Then you might be exactly who we’re looking for.
What you´ll do
- Analyze customer claims from France (e.g. missing, damaged, or incorrect goods, pricing discrepancies, or missing discounts).
- Investigate financial and logistical discrepancies in collaboration with colleagues in Bratislava and France.
- Propose and implement solutions for customer issues, maintaining regular communication with them.
- Perform financial accounting tasks related to customer claims and ensure accuracy of customer accounts in the SAP system.
- Analyze recurring issues to identify root causes and support preventive actions.
What makes you a good fit
- Active knowledge of French is essential, as you’ll be in regular contact with customers and colleagues from France (Sales, Front Office, and external transport partners).
- Strong customer focus, good communication skills, analytical thinking, and a collaborative and team-oriented mindset.
- An interest in finance and familiarity with SAP is a plus
- This role is open to junior candidates. While prior experience is not required, it will help you gain a better understanding of related financial processes.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model and up to 30 days per year for remote work abroad
- Diverse national and international growth opportunities
- Globally applicable well-being standards, including health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- 13th salary, incentives
- Cafeteria benefit system, Multisport card
- Henkel shop and Henkel nursery school
- Extra paid days off for special events, referral and relocation bonus
Minimum salary: 1500EUR gross (Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview).
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25082950
Job Locations: Slovakia, Bratislavsky Kraj, Bratislava
Contact information for application-related questions: recruitmentslovakia@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.