Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Internship Consumer Service EU
Apply for this role
Internship Consumer Service EU
Apply for this role
About this Position
What you´ll do
- Support the preparation of content and master material for upcoming product launches and relaunches in Beauty Care as well as Laundry Homecare for consumer services of all EU markets
- Participate in cross-functional meetings, develop consumer relevant questions and align the answers with various stakeholders (e.g. Marketing, R&D, Legal, Issue Management)
- Actively contribute to the implementation of the master information assets into a knowledge base for different communication channels
- Establish and maintain a glossary as well as developing training material
- Responsibility for the translations of Q&As (brand and HCB projects) as well as textblocks of most common consumer complaints and responses
- Steer the data entry harmonization including categorizing consumer feedback for the most relevant complaints on the CRM platform
- Gain a broad overview of consumer service and the broader scope of EU Marketing with wide array of stakeholders such as global/regional/local marketing, R&D, Legal, Issue Management, consumer service agents and technical/digital experts
What makes you a good fit
- Master's student in (international) business, marketing or communication science
- Practical experience in the field of marketing, consumer service or public relations, through previous internships in the FMCG industry or in an agency
- Fluent language skills in English
- Confidence in dealing with common MS Office applications (especially PowerPoint and Excel)
- Keen interest in marketing innovation, strategic thinking, process improvement and trends in the field of Fast-Moving Consumer Goods
- Affinity for writing combined with creativity and a sense for good texts and speech
- Appreciation for working in an international team, that is characterized by reliability and have a high level of entrepreneurial spirit & networking skills
- Show a passion for constant changes and describe yourself as open-minded, communicative, well organized
- Availability as of January 2026
Some perks of joining Henkel
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Attractive Remuneration
- Flexible working hours and hybrid work model
- Global Experience
- Interns Community
We offer you an attractive salary between €1.050-2.095 gross per month. The exact amount of the remuneration depends on the desired duration, the type of internship (voluntary or mandatory) and existing degrees.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, generations and disabilities. If there are any specific accommodations or adjustments you require for the interview process or your on-site appointment, please inform us, and we'll do our best to accommodate your requests.
JOB ID: 25086587
Job Locations: Germany, North Rhine Westphalia, Düsseldorf
Contact information for application-related questions: Recruitment-Germany@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.