Multi-factor Authentication (MFA)

Multi-factor Authentication (MFA) is a two-step verification which is an additional security step that helps protect your account by making it harder for other people to break in. If you are reading this article, you probably tried to sign in and got a message asking you to set up additional security verification. If that's the case, you cannot sign in until you have completed the auto-enrollment process.

Decide how you want to verify your sign-ins

The first question in MFA is how you want us to contact you. Look at the options below and use the links to go to the setup steps for each method.

Mobile App

  • Receive notifications for verification: This option pushes a notification to the authenticator app on your smartphone. View the notification and select Authenticate.
  • Use verification code: In this mode, the authenticator app generates a verification code that updates every 30 seconds. Enter the most current verification code in the sign-in interface.

The Microsoft Authenticator app is available for Android, iOS, and Windows Phone.

Mobile phone call or text

  • Phone call places an automated voice call to the phone number you provide. Answer the call and press # in the phone keypad to authenticate.
  • Text message sends a text message containing a verification code. Following the prompt in the text, either reply to the text message or enter the verification code provided into the sign-in interface.

Change Multi-Factor Authentication

At any time, you can change/reconfigure MFA as follows:

  1. Sign in to
  2. Select your account name in the top right, then select Henkel under Organizations section.
  3. Hereafter, select again your account name in the top right, then select Profile.
  4. Select Additional security verification.

For more information, check this article.

Reset Multi-Factor Authentication

If you changed your mobile number, or you don't have your smartphone anymore, please contact your Henkel contact person to reset your MFA.