Philippines, Makati, Global Business Solutions+

ServiceNow Application Engineer (ITRM - Request Management)

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company’s potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • Handle the overall ServiceNow IT Service Management (ITSM) application support (maintenance, enhancements, project involvement, including set-up of interface/ integrations with other applications/ platforms, following agile SCRUM Framework)
  • Design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow
  • Provide architectural input and help maintain stability of the overall platform by ensuring the appropriate design and development standards are used at all times
  • Collaborate closely with key stakeholders and other IT counterparts; Align with ServiceNow Manager, Architects, and/or co-Developers on the corresponding technical design and ensure that deliverables meet quality standards
  • Create and update technical documentation


  • Bachelor's Degree in Computer Science, Information Technology, or other related courses
  • With at least three (3) years of relevant experience in ServiceNow Development and ServiceNow System Administration; Preferably with experience in ServiceNow IT Request Management
  • Must have extensive knowledge of JavaScript and familiarity with UI, SQL, HTML, CSS, XML and structural programming concepts; ITIL V3/V4 Foundation Certification is an advantage; Certification in System Administration and ITSM is a plus  
  • Excellent oral and written English communication skills 
  • Must have a large-scale thinking and approach needed for project success and continuous improvements
  • Must be organized and analytical, adept at working in a team environment, able to implement on-time, and able to handle multiple priorities in an Agile environment
  • Amenable to work on a mid-shift schedule (1:00 PM - 10:00 PM)

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 23058702
Contract & Job type: Regular - Full Time
Contact information for application-related questions:
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
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Health Insurance Life Insurance
Life Insurance Accident & Travel insurance
Accident & Travel insurance Retirement / Pension plans
Retirement / Pension plans Vacation / Paid time-off
Vacation / Paid time-off Paternity, Maternity and Emergency Leave
Paternity, Maternity and Emergency Leave Performance bonus / Incentives
Performance bonus / Incentives Smart work / Flexible working arrangement
Smart work / Flexible working arrangement Well-being programs