Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
HR Contact Center Specialist
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HR Contact Center Specialist
Apply for this role
About this Position
As an HR Contact Center Specialist, you will be the vital link between our diverse workforce and the HR policies that support them. Your primary role is to provide clear, concise, and accurate HR advice to employees and managers across various regions, ensuring their inquiries are addressed promptly and effectively. In this dynamic and collaborative environment, you will work within a dedicated team of HR professionals who are committed to delivering exceptional service. You will engage with a range of internal customers through multiple channels—including phone, email, and chat—while also navigating cross-cultural challenges. This position not only allows you to advance your HR expertise but also empowers you to make a meaningful impact on employee experiences throughout the company, fostering a positive and inclusive workplace culture. Join us in this rewarding role where your contributions will directly enhance our company's mission of supporting our people!
What you´ll do
- Support global, regional and country specific HR policies and processes by providing HR advice to internal customers (employees and managers) via e-mail, calls, HR intranet site, and chatbot
- Locate resources and information through HR support teams to answer more difficult queries
- Handle enquiries from different countries throughout the regions handled and will be required to offer support in English
- Handle HR documents for APAC countries
What makes you a good fit
- Bachelor's Degree in Psychology, Human Resources, Business Management / Administration or other relevant courses
- Preferably with at least one (1) year of work experience in HR and obtained from a Shared Service or Business Process Outsourcing (BPO) industry; Fresh graduates are welcome to apply
- Knowledge in Microsoft Office (Word, PowerPoint, and Excel) is required; SAP and workday is highly preferred
- Must be fluent in English language (oral & written)
- With good problem solving and decision-making skills, keen to details, and have excellent customer service orientation
- Should be a team player and have good collaboration skills
- Amenable to work on a day shift schedule (9:00 AM - 6:00 PM), and report on a hybrid work set-up in Ayala Avenue, Makati
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25086819
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.